In times of frequent change and crisis, clear communication is an essential soft skill for tourism professionals and leaders. With limited staff and resources, every interaction is an opportunity to establish, build, and maintain relationships with guests and team members.
Fortunately, communication is a soft skill that can be developed as a foundation of success. By understanding expectations and responding decisively, we can avoid disappointment and instead connect in a meaningful way.
Join the BC Tourism Resiliency Network and John Singleton, Okanagan College Expert Business Mentor, for a free 45 minute webinar on The Art of Communication Through Challenging Times. Learn how to develop communication skills for yourself and your team members, in order to minimize conflict and instead capitalize on interactions to build relationships.
John will share insights for tourism professionals, including:
How people communicate in different ways
How to develop soft skills
How to enhance communication with guests and colleagues
The webinar concludes with 15 minutes for Q&A.
Watch Webinar Recording (1/2):
Watch Webinar Recording (2/2): Self-Discovery
Expert Business Mentorship Program
Tourism businesses registered in the Thompson Okanagan Tourism Resiliency Program can receive free 1-1 Expert Business Mentorship coaching with John and other Okanagan College professors.
About John Singleton
As a Organizational Management Specialist, John Singleton is an expert in personal development, leadership, and training with over 40 years of experience. He helps businesses find workable solutions to business challenges, and has worked in senior administration and general management with Woolco, Wal-Mart and other businesses. In his role as Executive Director of the Penticton Chamber of Commerce where he was awarded the British Columbia Chamber Executive of the Year Award for his industry support and team efforts on a provincial scale.
Johns’ focus and experience has been as a strategic planning facilitator, business trainer, and an executive coach. John is a graduate of Royal Roads University and has certification in Executive Coaching.
As a member of the Continuing Education faculty of Okanagan College, John teaches professional development courses that include leadership, conflict management, and customer service skills.
