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Ideas Labs | Cultivating Customer Loyalty: A Visitor's Lens


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Industry Topic Specialist: Lesley Anderson and Jane Osler, Tourism Cafe

Session Description: In this COVID era, businesses are having to look at new ways to attract customers. Your existing customers represent your best opportunity for future sales - they are your low hanging fruit. Join Lesley Anderson and Jane Osler from the Tourism Cafe, as they share their international experience as former guests at the Bike Hotel Belvedere in Riccione, Italy. They will share the practices used by the hotel to keep their base of previous customers engaged in ways that entices them to return year after year and ensures 'they want to come back' when it is safe to do so.

Dates/times in Pacific Time:

  • 6.1 – Jan. 19, 2021 @ 1:45pm line opens / 2pm session starts

  • 6.2 – Jan. 29, 2021 @ 9:45am line opens / 10am session starts

  • 6.3 – Feb. 4, 2021 @ 1:45pm line opens / 2pm session starts

There is no cost to participate. Advanced registration is required and availability is limited.