go2HR has offered complimentary seats for their virtual SuperHost® Customer Service Training courses. The online and self-paced courses help participants gain skills such as communication, conflict resolution, and teamwork, as well as knowledge to create exceptional customer service experiences, leading to greater customer satisfaction, increased revenue and business bottom line, and a happier, more productive workplace.
Read MoreThe latest regional tourism news updates, research reports, and press releases from TOTA, industry, and partners.
Read MoreA calendar of upcoming webinars and recent recordings to support the resiliency of Thompson Okanagan tourism companies. Webinars are also listed in the weekly Tourism News Summary newsletter.
Read MoreSubscribe to the weekly Tourism News Summary newsletter for relevant information on regulations, resources, and guidelines to help Thompson Okanagan tourism operators to build a resilient business.
Read MoreTOTA has several Tourism Resiliency Advisors within our team. Our diverse group of Program Advisors provide hands-on support to help tourism businesses access resources and opportunities to overcome the impact of the pandemic.
Read MoreBSAFE is a new online training course created in partnership with tourism and hospitality stakeholders and go2HR, the tourism and hospitality industry health and safety authority. This complementary training provides staff with a strong foundation in COVID-19 health and safety protocols. BSAFE is set to become an industry standard: a recognizable indicator of the extent to which health and safety is a priority for BC’s tourism and hospitality employers.
The course is 60-90 minutes in duration, followed by a multiple-choice test to verify the learner’s knowledge.
Read MoreTOTA has signed a formal agreement with the Canadian Mental Health Association, Kelowna and Thoughtfull Workplace Wellness Strategies, which includes:
Personal wellbeing resources & services are available free of charge.
CMHA will deliver programming through an ongoing webinar series.
Participants of the Tourism Resiliency Program can access workplace psychological health and safety training and advising at a subsidized rate.
The Community Futures - TOTA Taskforce is proud to offer the “Thompson Okanagan Tourism Micro Loan Program,” in alignment with the Regional Relief & Recovery Fund (RRRF). To apply for a micro loan, tourism stakeholders must be referred to a Community Futures office by a Thompson Okanagan Tourism Resiliency Program Advisor. Advisors will also provide ongoing, one-on-one support to tourism businesses. There is no cost to participate.
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