go2HR has offered complimentary seats for their virtual SuperHost® Customer Service Training courses. The online and self-paced courses help participants gain skills such as communication, conflict resolution, and teamwork, as well as knowledge to create exceptional customer service experiences, leading to greater customer satisfaction, increased revenue and business bottom line, and a happier, more productive workplace.
Read MoreThe Thompson Okanagan Tourism Association (TOTA) partnered with Okanagan College in Spring 2022 to offer the Tourism Leadership Essentials Program for Thompson Okanagan tourism professionals.
Read MoreAn initiative to collect and report on the impacts of the COVID-19 pandemic on BC tourism businesses, as well as potential recovery measures.
Read MoreTOTA has several Tourism Resiliency Advisors within our team. Our diverse group of Program Advisors provide hands-on support to help tourism businesses access resources and opportunities to overcome the impact of the pandemic.
Read MoreA Communications Toolkit is available to help accommodators and tourism operators to inform guests, staff, and stakeholders of the provincial travel restrictions.
Please review and share the toolkit, which includes key messaging, Q&A, and other resources to better-position industry to handle these restrictions.
List of Province of British Columbia updates relevant to COVID-19.
Read MoreList of Government of Canada updates relevant to COVID-19.
Read MoreTOTA is seeking tourism operators to provide mentoring to Training Centre program participants. By volunteering as a mentor you can make a difference for a budding tourism professional by sharing career advice, positive support, and encouraging words.
Read MoreThe Ready to E-Market: Digital Support Services provides tourism businesses with one on one guidance in determining where you currently are digitally and where your business needs to be.
Read MoreIdeas Labs are a series of online workshops on original topics requested by tourism operators across the province. The labs will bring small groups together in a business-to-business learning environment to address hot topics where solutions to common problems are discussed and shared, and new ideas are incubated.
Read MoreCMHA Kelowna is offering virtual counselling for adults 25+ through single-sessions with a counselling team. This service is available free of charge to individuals, couples, families, and caregivers of youth who are struggling. Those who are having difficulty coping with the challenges related to the COVID pandemic are also welcome to access these supports. Other CMHA offices in the Thompson Okanagan include CMHA Kamloops, CMHA Shuswap-Revelstoke, CMHA Vernon, and CMHA South Okanagan Similkameen, For service outside of these areas contact CMHA British Columbia.
Read MoreBounceBack is a program designed to help adults and youth 15+ manage low mood, stress, worry, mild to moderate depression, and/or anxiety. It is available for free, to work at your own pace online or over the phone with a trained coach. Provided by Canadian Mental Health Association British Columbia.
Read MoreIntroduction to Mental Health at Work is a virtual, 45-minute course providing foundational information about mental health, the role of the workplace, plus how and why employers should promote well-being throughout their organization. It is a great starting point on the road to a psychologically safe and healthy workplace.
Read MoreFree educational courses for anyone and everyone who wants to gain confidence to face life’s challenges. Recordings of past webinars are available and new courses are offered regularly, including topics related to resilience, setting healthy boundaries, and healthy coping strategies.
Read MoreTourism businesses can sign up for a FREE subscription to eLearningU to gain access to live and recorded webinars for Canadian tourism marketing, internet marketing, social media, branding, sales, packaging, and more.
Members will have access to the full webinar library of 350+ recordings, live webinars, and the Tourism Digital Marketing Certification Program.
Read MoreTOTA has signed a formal agreement with the Canadian Mental Health Association, Kelowna and Thoughtfull Workplace Wellness Strategies, which includes:
Personal wellbeing resources & services are available free of charge.
CMHA will deliver programming through an ongoing webinar series.
Participants of the Tourism Resiliency Program can access workplace psychological health and safety training and advising at a subsidized rate.
TOTA is collaborating with Okanagan College to offer one-on-one training and mentoring sessions to tourism industry businesses with a focus on managing COVID-19 related challenges.
Read MoreThe Community Futures - TOTA Taskforce is proud to offer the “Thompson Okanagan Tourism Micro Loan Program,” in alignment with the Regional Relief & Recovery Fund (RRRF). To apply for a micro loan, tourism stakeholders must be referred to a Community Futures office by a Thompson Okanagan Tourism Resiliency Program Advisor. Advisors will also provide ongoing, one-on-one support to tourism businesses. There is no cost to participate.
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